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I have a custom domain, but I am not seeing my company icon - Android

🏷️ Fix Missing Company Icons on Android Devices

Updated over a week ago

If you’re using a custom domain for MobieTrain and don’t see your company icon on your Android device, cached data in your browser might be causing this. Here’s how to clear it so your icon shows up correctly.

📱 How to Refresh the Icon on Android Devices (Chrome Browser):

  1. Open the Chrome app.

  2. Tap the three dots (⋮) in the top-right corner.

  3. Select Settings.

  4. Tap Privacy and security.

  5. Choose Clear browsing data.

  6. Select Cached images and files (you can uncheck other data if you want).

  7. Tap Clear data.

  8. Restart Chrome and revisit your MobieTrain site.

🔄 Why This Works:

Clearing cached images and files forces your browser to download the latest resources, including your updated company icon for your custom domain.

💡 Best Practices & Recommendations:

  • Make sure you have a stable internet connection when reloading the page.

  • If the icon still doesn’t appear, try adding MobieTrain to your home screen again after clearing the cache.

  • Repeat these steps periodically to avoid caching issues.

❓ Still Stuck?

If you’ve followed these steps and still don’t see your company icon, reach out to our support team—we’re happy to help! 😊

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