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Help! My application is stuck loading and I can't sign in

After entering credentials and pressing next to sign in, the screen is white and always loading. Possible causes: blocking website cookies, disabled service worker or limited cache. Fix: remove all application related cookies and check browser settings.

Updated over a week ago


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​📝 Error Message: No error. The user is stuck on a white screen / loading screen.
​🔎 Context: This occurs when signing in.

🔍 Possible Causes: Partially deleted, blocked or corrupted website cookies, disabled service workers or limited cache.
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🛠️ Actions to Take:

  • Delete all cookies related to the application, see instructions below.\

  • If that doesn't help and you are using a browser profile, contact your IT to check the following of your browser settings:
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    • Disabled service workers

    • Limited Cache Storage

    • Forced cache bypass

How to delete cookies

For Google Chrome (Desktop)

  1. Click the three dots (More) menu > Settings.

  2. Go to Privacy and security > Third-party cookies (or "Cookies and other site data").

  3. Select See all site data and permissions.

  4. Use the search bar to find the website's name (e.g., "example.com").

  5. Click the Delete (trash can icon) to the right of the site.

For Microsoft Edge (Desktop)

  1. Settings Method: Click the three dots > Settings > Privacy, search, and services. Under Cookies and site permissions, select Manage and delete cookies and site data > See all cookies and site data. Search for the site and click the trash icon next to it.

For Firefox (Desktop)

  1. Click the padlock icon next to the URL in the address bar.

  2. Click the arrow next to the site name or "Clear cookies and site data...".

  3. Confirm to remove the cookies.

For Safari (Desktop/Mac)

  1. Settings Method: Open Safari > Settings (or Preferences) > Privacy. Click Manage Website Data..., find the specific website in the list, select it, and click Remove.

For Android (Chrome)

  1. Open Chrome and visit the website.

  2. Tap the Page info icon (padlock) in the address bar.

  3. Tap Cookies and site data > Delete.

For iOS (Safari)

  1. Open Settings > Apps > Safari.

  2. Tap Advanced (at the bottom) > Website Data.

  3. Swipe left on the specific site and tap Delete.

For iOS (Chrome)

  1. Chrome on iOS currently requires a FULL CLEAR of cookies - removing all website data, thus signing you out of all websites.
    If this is ok, you can delete all cookies via Settings > Privacy and Security > Delete Browsing Data.

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