Running into problems when trying to log in to MobieTrain? You’re not alone! Let’s walk through some common issues and their solutions so you can get back on track quickly.
✅ Before You Begin:
Make sure:
You are registered on the platform.
You are using the latest versions of Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari.
No plugins or add-ons are interfering with your login.
⚠️ Common Login Errors and Solutions:
🔴 The state is invalid or expired
📝 Error Message: The state ##{{state}} is invalid or expired. You might have hit the "back button" or received an invalid link to this page.
🔎 Context: Your login attempt is expired, or you are using an invalid link.
🔍 Possible Causes:
Time window to log in has expired.
Bookmarking the application before signing in.
Using browser autocomplete to access the login page.
Receiving an invalid link.
🛠️ Actions to Take:
Navigate directly to app.mobietrain.com or cms.mobietrain.com in a separate window.
If using a single sign-on link, contact your company administrator.
🔴 Invalid Authentication
📝 Error Message: ERR-40156: Invalid Authentication
🔎 Context: This occurs when signing in with the one time password/code
🔍 Possible Causes:
You entered an invalid or expired code
Something went wrong copy/pasting the code
🛠️ Actions to Take:
Enter the correct 6 digit one time code
Navigate again to the application (in a separate tab/window) and request a new one time code.
🔴 Authorization failed! (CMS login)
📝 Error Message: Authorization failed!
🔎 Context: You are trying to log in to the CMS.
🔍 Possible Causes:
Expired login window.
Bookmarking the login portal before signing in.
Using browser autocomplete for the login page.
Invalid link usage.
🛠️ Actions to Take:
Navigate to app.mobietrain.com or cms.mobietrain.com in a separate window.
For single sign-on links, contact your company administrator.
🔴 ERR-40169 - Login Hint Does Not Match User
📝 Error Message: ERR-40169: Login hint does not match user
🔎 Context: Multiple user sessions are active when switching applications.
🔍 Possible Causes:
Logged in with multiple accounts in the same browser.
🛠️ Actions to Take:
Open app.mobietrain.com or cms.mobietrain.com in a separate window.
Clear your cookies and try again.
🔴 Invalid Request
📝 Error Message: invalid_request - The state ##{{state}} received from the client ID Portal is invalid or expired.
🔎 Context: Expired login attempt or invalid link.
🔍 Possible Causes:
Cookies are invalid or malformed.
Cookies are expired.
Single sign-on is misconfigured.
🛠️ Actions to Take:
Clear your cookies and try signing in again.
If issues persist, contact your company administrator.
🔴 Your Account Has Been Locked
📝 Error Message: Your account has been locked. Please try again after a day.
🔎 Context: Too many failed login attempts.
🔍 Possible Causes:
Incorrect username or password.
🛠️ Actions to Take:
Wait 24 hours for automatic unlocking.
Reset your password if needed.
🔴 "Sign In" Remains Disabled After Entering Your Password
📝 Error Message: (No specific error message displayed)
🔎 Context: You entered your password, but cannot sign in.
🔍 Possible Causes:
reCAPTCHA is blocked by your browser or firewall settings.
The page hasn’t fully loaded.
🛠️ Actions to Take:
Try using a VPN.
Wait for the page to fully load.
Troubleshoot why reCAPTCHA is being blocked in your browser.
🔴 Please match the requested format
📝 Error Message: Please match the requested format
🔎 Context: Error when entering a one time code
🔍 Possible Causes:
The code you entered is not in the required format of 6 digits.
🛠️ Actions to Take:
Check your email for a valid one time code
🔴 You have reached the maximum amount of failed attempts to verify an OTP. Try requesting a new one.
📝 Error Message: You have reached the maximum amount of failed attempts to verify an OTP. Try requesting a new one.
🔎 Context: Error when entering a one time code
🔍 Possible Causes:
You reached the max. amount of attempt to enter a valid one time code (limit = 5).
🛠️ Actions to Take:
Navigate again to the application (in a separate tab/window) and request a new one time code.
🔴 The state was used for another OTP login. Close the page and try again
📝 Error Message: The state was used for another OTP login. Close the page and try again
🔎 Context: Error when entering a one time code
🔍 Possible Causes:
You already requested a one time code for this login attempt.
🛠️ Actions to Take:
Navigate again to the application (in a separate tab/window) and request a new one time code.
🔴 Token does not exist
📝 Error Message: Token does not exist
🔎 Context: The password reset token is expired
🔍 Possible Causes:
The password reset link has been used already
You waited too long to reset your password
🛠️ Actions to Take:
💡 Best Practices & Recommendations:
Avoid bookmarking the login page before signing in.
Clear your browser cookies and cache regularly.
Always use latest browser versions for optimal performance.
❓ Still Having Trouble?
If you’ve checked everything and still can’t log in, reach out to our support team—we’re here to help! 😊