MobieTrain Help Center

How can we invite users with email ?

📩 Let’s get your team into MobieTrain, step by step.

June 4, 2025

🧑‍💻 What info do I need to invite someone?

Before inviting a user, make sure you have the following info ready:

First name
Last name
Email address
Phone number (optional, but email takes priority)
Job position (optional)
Stores (mandatory if the user will be a manager)
At least one user group

Without a user group, the user won’t see any learning content when logging into the app.

📍 Where do I invite users?

Go to the CMS: https://cms.mobietrain.com
Navigate to the User Management tab
Click on “Invite User”
Open the Invite User form

📝 Filling in the Invite User form

In the form, enter the user’s:

First name
Last name
Email address (or phone number – email takes priority)
Job position (optional)
User/company ID (optional)
Store(s) – mandatory for managers

Don’t forget to:

Select at least one user group
Agree to the user agreement
Choose the preferred language for the invitation email

✅ Hit Invite to send the invitation

📧 What happens after the invite?

The user receives an invitation email
Until they register, they’ll stay in the Invited Users tab

If a manager is invited without a store, they’ll be blocked after selecting a language in the app and won’t be able to proceed.

🕒 What if they don’t register?

The invitation remains valid for 60 days
Users receive reminder emails at regular intervals
After 60 days, unregistered accounts are deleted for GDPR compliance

🟡 Yellow marker = 7 days left before expiration
🔴 Red marker = 3 days left before expiration

🔁 Can I resend the invitation?

Yes! You can resend the invite from the Invited Users tab.
Note: the resend button will be inactive if it was used less than 24 hours ago.

❓Still stuck?

If something’s not working as expected, just reach out to our support team — we’re happy to help!

Related Articles