🧾 Where do I find the bulk-upload template?
To upload multiple users at once, just head over to the User Management tab in the CMS and click the ‘Upload File’button in the top-right corner.
📁 There you’ll find our standard Excel template — this is what you'll use to bulk-upload users correctly.
🧑🤝🧑 Filling in the template
✔️ Add your users’ information directly into the Excel
✔️ Do not add or delete columns — the structure must stay the same
✔️ Fill out all required fields accurately
Once done, upload the Excel file as is — the system will automatically send out the invitations right after upload 📬
🕵️♂️ Anonymous users? Optional!
When uploading, you’ll see a checkbox labeled “Create anonymous users”:
✅ Leave it unchecked if you want users to receive email invitations
☑️ Check it only if you want to create anonymous users (users without email/phone) — the system will generate a username and password for each
❗This option is not recommended unless truly needed (e.g. kiosk setups or shared devices).
📋 What happens after uploading?
The users will appear under the ‘Invited’ tab
Once they accept their invite and register, they’ll move to the ‘Users’ tab
You can always resend invites from the ‘Invited’ tab if needed
❓Still stuck?
If your file isn’t uploading or your users didn’t get their invites, reach out to our support team — we’re happy to help!