Troubleshooting:  Push Notifications

 

When you log into the app and access the main page, you will see a pop-up asking if you’d like to enable push notifications. Once you confirm, your device will also ask for permission. Be sure to approve this to stay up-to-date with notifications. This process will repeat if you log in on a new device or browser.

 

Here’s what you can choose when the pop-up appears:

- Enable: Your browser will ask for permission to enable notifications.

- Keep Disabled: Notifications will stay turned off (until cookies are cleared).

- Remind Me Later: You’ll be asked again during your next session (next time you open the app).

- Close the Pop-Up: If you leave or close the pop-up, it will appear again the next time you visit the homepage.

 

How to turn on notifications back on after disabling them

 

Before starting please make sure your device and browser support push notifications.
You can find the supported browsers below:

Desktop

• Chrome 42+

• Edge 17+

• Firefox 44+

• Opera 37+

• Safari 16+

Mobile

• Chrome 42+

• Firefox 48+

• Opera 37+

• Safari 16.4+ (see warning)

• Samsung Internet 4.0+

Verify your device settings

Ensure browser notifications are allowed by your browser and device and that do not disturb/focus mode is disabled.

Mobile - System settings

iPhone and iPad

• In the Settings, tap Notifications.

• Tap the app that you haven't received notifications from.

• Turn on Allow Notifications then choose how and where you want to receive those.

Android

• In the Settings, tap Notifications.

• Next, tap App notifications.

• Select Most recent in the dropdown. Here you can find apps/browsers that recently sent you notifications. To find more apps, in the dropdown menu, tap All apps.

• Tap the app/browser you want to receive notifications on.

• Turn the apps notifications on.

Desktop - System settings

Windows 10/11

• Open your Window settings and click System

• In the panel, click Notifications & actions

• Ensure Get notifications from apps and other senders is on

• Under Get notifications from these senders, click the browser

• Enable Notifications

If you see the name of the training application, make sure to verify the Notification are on by repeating the steps.

macOS 13+

• Open your system settings

• Click Notifications in the panel

• Search for the application’s web address and click

• Enable Allow Notifications

Repeat the same steps to make sure your browser Notifications are on as well.

Desktop - Browser settings

Google Chrome 64+

• To the left of the web address, select View site information 

• Click to toggle the Notifications switch on.

If Notifications doesn’t appear in the menu - select Site settings, then select Allow in the dropdown menu to the right of Notifications.

Mozilla Firefox 44+

• Click the lock icon in the address bar of your Firefox browser.

• On the right, click the arrow symbol > beside Connection status.

• Click More Information, then select the Permissions tab.

• Under Send Notifications, select Allow.

Safari 16+

• With your Safari window open, click Safari in the menu bar, then select Settings (or Preferences).

• Click the Websites tab.

• In the left panel, click Notifications.

• Ensure that the application’s web address is set to Allow. If not, select the Allow websites to ask permission to send push notifications checkbox.

Microsoft Edge 17+

• Click the lock icon in the address bar of your Edge browser.

• Under Notifications, select Allow.

If Notifications does not appear in the menu - select Site settings, then select Allow in the dropdown menu to the right of Notifications.

 

Special Cases

- Notifications will go to the device where you last opened the app.

- Do not use incognito mode, as notifications will not work on incognito.