Getting registered on the MobieTrain application

We’re thrilled to have you join MobieTrain! 🎉 After signing up, you should receive a registration email from [email protected] with all the details you need to complete your registration. But sometimes, emails can take unexpected detours...

If you haven’t seen it pop up in your inbox, don’t worry—we’ve got you covered! Here’s a quick guide to help you track it down and make sure MobieTrain emails always land where they should.

📬 Check Your Spam or Junk Folder

Sometimes, our emails may accidentally get filtered out. To make sure you don’t miss it:

Go to your Spam, Junk, or Clutter folder.
Search for [email protected].
If you find it there, mark it as Not Spam to prevent it from happening again.

🏢 Corporate Email? Check with IT!

If you’re using a corporate email address, it’s possible that your company’s spam filter blocked it.

Ask your IT department to whitelist [email protected].
Ensure that MobieTrain emails aren’t being blocked by your company’s firewall or spam filter.
You can also ask them to check if the email was quarantined.

🔄 Resend the Registration Email (If Needed)

If you still can’t find it:

Ask you L&D or HR manager to visit the MobieTrain portal.
Access the user management and invited users
Click "Resend Activation Email".
Check your inbox again.

💡 Best Practices & Recommendations:

Add [email protected] to your contact list to avoid spam filtering.
Double-check the email address you registered with for typos.
Use a personal email address if corporate firewalls continue to block it.

❓ Still Stuck?

If you’ve checked everywhere and still can’t find the email, feel free to reach out to our support team. We’re happy to help! 😊