Custom integrations - Do you want more?

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Is there another way that might help your employees to access knowledge in their flow of work? Did you expect an integration that was not in MobieTrain's standard integration list?
Just like your frontline employees, we are always learning & improving, so new integrations are added to MobieTrain on a regularly basis.

If a standard integration is not available, we may consider a custom integration, which is only available for customers with an enterprise subscription. Before jumping into a new custom integration, that has costs not just in personnel, but also in planning and time, we should always make sure that we exhaust all the existing integrations options. Take also into consideration that - usually - making changes on an existing integration is easier and quicker, than developing a full new integration. 

What is considered a custom integration?

An integration with a platform that is not yet in our integrations list.
An integration with a platform that is already in our integrations list, but needs it to work differently from how it is implemented (not a standard integration).

Step 1: Brief the requirements and involve all stakeholders

Let's get visual, visual! Start with - preferably a visual - briefing of what you want to achieve with the integration and especially why.

  • What do you want to solve with the integration?
  • Why is one of our standard integrations not sufficient?
  • What's in it for you and your employees?
  • Do you have the technological knowledge in-house, for any changes that
    might be needed?
  • Is a third party involved and do you have a direct contact person there?
  • If there is an external system involved, are there already integrations running with it?
  • Can you proceed with the standard integration, while the changes are being
    worked on?

Surely involve your sales executive or your customer success manager at MobieTrain and also check with the IT team of the other software you are trying to integrate. The sooner the correct stakeholders are involved, the smoother your preferred integration will come to live!

Step 2: Participate into the solution discovery

When you have submitted your desired journey, MobieTrain will analyse your requirements. We will then explore a high-level solution together with you.

In this phase, we will be needing your and probably your IT departments' time. It might even be necessary to allocate some time of other software partners you work with. 

During this phase, all parties will be required:

  • to share documentation on the way of working of their IT systems 
  • to attend workshops for clarification & elaboration

Based on our experience, we aim for 3 workshops to have the necessary details figured out.

Also part of this step is the evaluation of the solution and if there will be match with the product's strategy, market needs and feasibility. In case of a 'go' we can proceed to step 3.

Step 3: What will be the outcome?

Based on all of this information, MobieTrain will work on a personal plan, quote and timeline for the custom integration. This will be discussed with you in person by the sales executive or customer success manager and where desired a technical person will be available as well.

Step 4: Start the implementation

When agreed upon and planned, the Engineering team of MobieTrain starts building the solution. It might be possible that your IT team or software partner will also need to make some adjustments at that time, in order to make the integration work. This will be discussed during the second step as well.

Step 5: Test it out

After the delivery in step 4, we test out our software of course and strongly advise that all parties get involved in testing the entire integration. This ensures that issues are tackled immediately. Moreover, we like to get confirmed that the solution works for all parties as agreed.

Having read all this, it might not be a surprise that it takes at least one quarter from the moment you submit your briefing until the solution is implemented. Key factors for success are close collaboration amongst all parties involved and alignment of understanding the specification and solution.

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