Running into problems when trying to log in to MobieTrain? You’re not alone! Let’s walk through some common issues and their solutions so you can get back on track quickly.
✅ Before You Begin:
Make sure:
You are registered on the platform.
You are using the latest versions of Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari.
No plugins or add-ons are interfering with your login.
⚠️ Common Login Errors and Solutions:
1️⃣ The state is invalid or expired
📝 Error Message: The state ##{{state}} is invalid or expired. You might have hit the "back button" or received an invalid link to this page.
🔎 Context: Your login attempt is expired, or you are using an invalid link.
🔍 Possible Causes:
Time window to log in has expired.
Bookmarking the application before signing in.
Using browser autocomplete to access the login page.
Receiving an invalid link.
🛠️ Actions to Take:
Navigate directly to app.mobietrain.com or cms.mobietrain.com in a separate window.
If using a single sign-on link, contact your company administrator.
2️⃣ Authorization failed! ERR-40156 - Invalid Token
📝 Error Message: Authorization failed! ERR-40156: Invalid Token
🔎 Context: This occurs when signing in with the "Sign in without password" link.
🔍 Possible Causes:
Magic link has expired or was already used.
Using a preview functionality on the link.
Security settings or software are invalidating the link.
🛠️ Actions to Take:
Request a new passwordless login link.
Reset your password and use the Sign in with password option at app.mobietrain.com.
Check your mail client or contact IT support to validate if the link is being prefetched or scanned.
3️⃣ Authorization failed! (CMS login)
📝 Error Message: Authorization failed!
🔎 Context: You are trying to log in to the CMS.
🔍 Possible Causes:
Expired login window.
Bookmarking the login portal before signing in.
Using browser autocomplete for the login page.
Invalid link usage.
🛠️ Actions to Take:
Navigate to app.mobietrain.com or cms.mobietrain.com in a separate window.
For single sign-on links, contact your company administrator.
4️⃣ ERR-40169 - Login Hint Does Not Match User
📝 Error Message: ERR-40169: Login hint does not match user
🔎 Context: Multiple user sessions are active when switching applications.
🔍 Possible Causes:
Logged in with multiple accounts in the same browser.
🛠️ Actions to Take:
Open app.mobietrain.com or cms.mobietrain.com in a separate window.
Clear your cookies and try again.
5️⃣ Invalid Request
📝 Error Message: invalid_request - The state ##{{state}} received from the client ID Portal is invalid or expired.
🔎 Context: Expired login attempt or invalid link.
🔍 Possible Causes:
Cookies are invalid or malformed.
Cookies are expired.
Single sign-on is misconfigured.
🛠️ Actions to Take:
Clear your cookies and try signing in again.
If issues persist, contact your company administrator.
6️⃣ Your Account Has Been Locked
📝 Error Message: Your account has been locked. Please try again after a day.
🔎 Context: Too many failed login attempts.
🔍 Possible Causes:
Incorrect username or password.
🛠️ Actions to Take:
Wait 24 hours for automatic unlocking.
Reset your password if needed.
7️⃣ "Sign In" Remains Disabled After Entering Your Password
📝 Error Message: (No specific error message displayed)
🔎 Context: You entered your password, but cannot sign in.
🔍 Possible Causes:
reCAPTCHA is blocked by your browser or firewall settings.
The page hasn’t fully loaded.
🛠️ Actions to Take:
Try using a VPN.
Wait for the page to fully load.
Troubleshoot why reCAPTCHA is being blocked in your browser.
💡 Best Practices & Recommendations:
Avoid bookmarking the login page before signing in.
Clear your browser cookies and cache regularly.
Always use latest browser versions for optimal performance.
❓ Still Having Trouble?
If you’ve checked everything and still can’t log in, reach out to our support team—we’re here to help! 😊