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My report contains weird characters

The data export/reports are not showing special characters correctly in Excel.

Updated over 3 weeks ago

When opening the data export characters might be missing or weird looking. This is caused by Excel's lack of support for CSV files encoded with UTF-8.

To fix this:

  1. Open Excel

  2. Import the data using Data > Import External Data > Import Data (or From Text option)

  3. Select the file type of “csv” and browse to file

  4. In the import wizard change the File Origin to “65001 Unicode (UTF 8)” (or choose correct language character identifier)

  5. Optionally, change the delimiter to semicolon

  6. Select Load / Transform data

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